Return & Refund Policy

At Feaster, we take great pride in the quality of our products and want you to have the best experience possible. Please read our Return and Refund Policy carefully before making a purchase.

1. 
   1. Conditions for Returns & Refunds
   To maintain product quality and safety standards, returns and refunds are strictly limited. We only accept returns or process refunds under the following two conditions:
   Wrongly Shipped Items: You received an item that differs from what you ordered.
   Damaged Items: Your item arrived broken, defective, or physically damaged during transit. Note: We do not offer returns, exchanges, or refunds for buyer’s remorse, change of mind, or ordering the incorrect item by mistake.
   
   2. Reporting a Problem
   If you receive a damaged or incorrect item, you must notify us within [insert timeframe, e.g., 48 hours / 7 days] of delivery.
   How to Initiate a Return:
   Contact our support team at helpdeskfeaster@gmail.com.
   Provide your Order Number and a brief description of the issue.
   Attach clear photos or a short video showing:
   The damaged or wrong item received.
   The outer packaging with the shipping label clearly visible.
   
   3. Inspection & Processing
   Once we receive your request and proof of damage or wrong shipment:
   Our team will review your claim within [insert timeframe, e.g., 2–3 business days].
   If approved, we will provide instructions on how to return the item (or arrange a pickup, if applicable).
   Items sent back to us without prior authorization will not be accepted.
   
   4. Refund & Replacement Options
   Upon verifying the returned or damaged product, you can choose one of the following:
   Replacement: We will ship the correct, undamaged item to you at no additional cost.
   Full Refund: A full refund will be processed back to your original payment method within [insert timeframe, e.g., 5–10 business days].
   
   5. Contact Us
   If you have any questions or need assistance with an order, please reach out to our customer service team:
   Email: helpdeskfeaster@gmail.com
   Hours: [e.g., Monday – Friday, 9 AM – 5 PM]